Refund & Cancellation Policy

Effective: 7 September 2026

This policy applies to paid UnitDime digital services purchased directly from UnitDime. School or institution purchases may instead be governed by the applicable written quotation, order form or services agreement.

1. Before payment

The applicable price, billing period, material features and any recurring-payment arrangement will be disclosed before purchase. A purchase requires an explicit affirmative action by the customer.

2. When a refund may be requested

A refund request may be considered where, for example:

• the same transaction was charged more than once;
• a successful payment did not result in the purchased access and UnitDime cannot reasonably resolve the issue;
• UnitDime accepts that the wrong plan or amount was charged due to a platform error;
• UnitDime cancels a paid service before delivering the relevant access; or
• a refund is required under applicable law or an applicable written school agreement.

3. Change-of-mind requests

Because UnitDime provides digital access that can be used immediately, a completed purchase is generally not refundable merely because the user changes their mind after substantial digital access has been activated or used, unless the plan, applicable agreement or law provides otherwise. UnitDime will nevertheless review genuine exceptional circumstances fairly.

4. Subscription cancellation

If recurring subscriptions are introduced, the cancellation method and renewal date will be shown before purchase and in the relevant account or support flow. Cancelling a recurring subscription stops future renewals; it does not by itself create a refund for a period already purchased unless this policy, the plan terms or applicable law provides one.

5. How to request a refund

Email unitdime@gmail.com with the account email, transaction/order reference, payment date, amount and a short explanation. Do not email card numbers, UPI PINs, passwords or OTPs.

6. Processing time

UnitDime aims to review refund requests promptly. Where a refund is accepted, UnitDime will normally initiate it to the original payment method within 5–7 business days. The bank or payment provider may require additional time to reflect the credit after initiation. Statutory timelines, where applicable, prevail.

7. Failed or pending payments

A failed or pending bank/payment-provider transaction may be automatically reversed without UnitDime receiving the money. If a debit is not automatically reversed within the payment provider or bank's normal timeframe, contact your bank/payment provider and UnitDime support with the transaction reference.

8. School purchases

School pilots, annual licences and institutional subscriptions may have customised cancellation, seat, onboarding and refund terms in the signed agreement or order form. Those written commercial terms govern that purchase where they differ from this policy.